Digital Domain, Plaza Premium Team on AI-Powered Hospitality Services

The joint venture, setup as a separate business, aims to redefine the global hospitality and airport services landscape with digital human technology and AI; the virtual assistant has made its global debut at the Plaza Premium Lounge at Taoyuan International Airport.

Picture taken at ‘The Next Frontier in Travel’ press conference at Taoyuan International Airport.

Digital Domain and Mr. Song Hoi See, Founder and CEO of Plaza Premium Group, have teamed to create digital human hospitality services. The joint venture will function as a separate business, which aims to redefine the global hospitality and airport services landscape with digital human technology and AI.

The venture combines Digital Domain's digital human technology with Mr. Song’s extensive expertise in global hospitality and airport services through Plaza Premium Group. The collaboration will establish new industry standards in the areas of travel, hotels, tourism offices, duty-free and other concessions, call centers, and more.

Daniel Seah, CEO of Digital Domain, stated, "Mr. Song Hoi See's expertise will be key in identifying and executing upon industry leading opportunities with our technologies, but equally if not more importantly, Mr. Song’s values and passion are what I believe will be the foundation of this successful partnership and the success of this venture."

Mr. Song Hoi See remarked, “Digital Domain, as a Hollywood based studio, is considered by many, to be a pioneer in Digital Human Technology. Through their proven experience and leadership in Digital Human Technology, we aim to leverage their experience in delivering an innovative, and immersive customer service in airports and hospitality sectors world-wide.”

Aligned with the theme ‘Next Stop, the Future,’ the recent ‘The Next Frontier in Travel’ conference showed a glimpse of what an airport VIP lounge equipped with a virtual ambassador informational kiosk could be like for future travelers. Driven by artificial intelligence-related technologies, the virtual human kiosk provided essential assistance such as elaborating PPL lounge offerings, route navigation, and airport vicinity inquiries, all while adding a personable response to human-computer interaction in real-time situations.

Mr. Yang Weifuu, Chairman of Taoyuan International Airport Corporation, stated, "Through the collaboration between Digital Domain and Plaza Premium Group, a new AI virtual assistant service has made its global debut at the Plaza Premium Lounge at Taoyuan International Airport. […] Let’s look forward together to the advanced travel experiences that AI virtual customer service will bring!"

Source: Digital Domain

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